Get-e provides assistance companies with high-quality transportation as a core service to travellers worldwide. Transfer companies are carefully selected by our supplier management team. The vehicles offered range from sedans, minivans and sprinters. In addition to our network, we can source and contract new suppliers in new destinations.
Assistance companies can book rides in +110 countries and 900 cities anytime of the year
Our drivers are used to provide additional care and support for passengers who require personal assistance
In order to ensure the safety of our passengers, audits are conducted to verify that our providers comply with the rules.
Get-e is the preferred partner for assistance companies worldwide, due to extensive experience in handling busy periods such as the ski season. With reliable network helping with non-emergency medical treatment, we are prepared to meet the requirements of each case.
Get-e guarantees that passengers requiring extra assistance are provided with special care. Upon request, our drivers offer Meet and Assist services at check-in desks during pick-ups and drop-offs. Assisting with luggage is included in our transportation service.
To minimise safety risks, Get-e’s network team ensures that our suppliers comply with local regulations and our global guidelines. Guidelines include possessing the necessary licenses and insurance requirements to operate in local markets. Clients can access to an overview of each booking through the Get-e booking platform.
All suppliers sign a strict agreement, which aligns with the client’s specific requirements. In addition, the Get-e booking portal is configured by ‘business rules.’ That is observed by suppliers when executing rides.
At key destinations, we audit suppliers by visiting their offices. Depending on the size of the destination, we decide on the frequency of visits. As a minimum, all suppliers are audited either directly or virtually at least once every 12 months. Contact us for more information about our licenses and liability insurance.
The Get-e network team manages our 2,000 global supply partners. Reporting dashboards monitor SLAs directly with the supplier. Bookings are made automatically through our system and our operations team proactively checks all rides.
Get-e has a Public Liability Insurance to a maximum of €10m. To become a supplier on the Get-e network, partners must provide evidence that their companies and drivers are fully licensed and insured in compliance with local regulations. Contact us for more information about our insurance policy.
We audit our suppliers annually and supply partners must provide evidence that their companies and drivers are fully licensed and insured in compliance with local regulations.
Yes. Before launching services in a new destination, Get-e carries out an extensive selection process. To ensure the best suppliers are sourced. Guaranteeing high levels of health, safety service, and competitiveness.
All Get-e suppliers are audited either directly or virtually at least once every 12 months. Furthermore, we retain all applicable licenses and liability insurance documents.
If necessary, the driver will provide direct assistance to the passenger and call the local emergency number. After the initial safety assessment, the driver will call Get-e to inform them about the accident. Get-e will inform the client and share all information needed, this includes all insurance documentation.
Our supply partners follow all local legal requirements which include drug and alcohol testing for drivers.
We are not a taxi supplier and do not own our own vehicles. We manage transfers on behalf of our clients with the services provided by contracted supply partners.
Next to coaches, we have the Comfort Class, Business Class end Executive Class. Depending on the service, there will be a different price. For all our standard services the prices include VAT, fixed waiting time and parking fees. The journey price is calculated on a per-kilometer basis. Get-e does not charge booking fees but works with a commission-based model from our suppliers.
Yes. We can onboard your preferred suppliers. You can book them through our online booking platform.
- Standard Saloon = 3 large bags
- Business/Premium Saloon = 3 large bags
- Minivan/Sprinter Van = 6 large bags
- Executive/Limousine = 3 large bags
Our network team manages a direct relationship with our suppliers. Where there is a specific requirement, we liaise with suppliers. To ensure that only compliant supply partners allocate the service. We utilize suppliers with vehicles that are compliant with prescribed airline crew safety standards.
Our operations team monitors all rides. If they see a potential delay 30 minutes in advance of the pick-up time they will contact the driver or supplier. If no contact can be made, an alternative supplier and driver will be allocated. If for any reason the passenger is at the pick-up, but the driver is not, the passenger can contact our operations team or the driver directly for a revised arrival time. The passenger can always see the actual location of the driver by logging in to the portal.
- Register for a portal account, it’s free.
- Get a demo of how we manage your transfers.
- Get the best offer in the market.
For any urgent matters, please get in touch with our 24/7 support team:
+44 203 856 8655
We value your privacy. Your personal information is confidential and is not sold to third parties. Get-e uses this information only for communications related to the services provided by Get-e International B.V.