Assistance Travel

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Global supplier management

Global coverage, local expertise

A global network in 110 countries and +900 destinations. Get-e provides multiple supplier support for our assistance clients everywhere. Our partners are used to working with policyholders and understand the additional service that is required.

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24/7 transportation management for assistance companies

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Assistance travel GPS tracking for drivers

System and dashboard

Find all ride details in a centralised platform

Making, managing, and changing bookings all take place in our Get-e booking platform. Over the years, we have developed innovative and adaptable technologies that help assistance companies effectively manage their operations.

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Assistance travel passengers and bookers 24/7 support team

Monitoring and control

24/7 operational support for passengers and bookers

For last minute or special request, Get-e has a team of professionals to support. Our multi-lingual team works 24/7 monitoring all bookings to prevent any potential issues. Contact is available via telephone, email, or online chat on the booking platform.

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Our team will get you the best offers in the market

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Invoicing and reporting

Integrate the invoicing with your internal systems

Get-e provides a flexible invoicing system based on clients’ requirements. Pricing agreements with our suppliers include, as standard: Meet & Greet, VAT, tolls, waiting time allowance, and parking fees. Connect the invoicing directly with your internal systems with no hidden extras or management fees.

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FAQ

What you should know about our assistance travels service

Do you have ambulant vehicles?

No, at this moment we do not provide any ambulant vehicles. However, we are looking into providing additional services such as ambulant vehicles in the future.

Do you provide wheelchair accessible vehicles?

Yes. Please send an email to operations@get-e.com, when a wheelchair-accessible vehicle is needed.

Do you provide a ‘passenger assisted’ service?

Special requests like ‘additional assistance’ can be added to the booking process. This is also described in Step 4 of the Get-e portal manual

What is the price of your services?

Get-e has a full range of vehicle types, with price dependent on the required service. Costs are fully transparent with no hidden extras and include ‘Meet & Greet’, VAT, fixed waiting for time, any tolls, and parking fees. The journey price is calculated on a per kilometer basis. Get-e does not charge booking fees for using its platform.

Are you able to provide live GPS tracking of drivers?

Yes. The majority of our supply network uses the Get-e driver application with the ability to provide in-ride journey status updates.

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One partner for 110 countries and 900 destinations

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Ground Transportation in Travelport – 110 countries

Users can book Get-e transfers directly in their Travelport environment. The transfers booked via the integration are included in the PNR of the booking. Booking confirmation with all ride details is available in your Galileo booking solution.

Private: Ground Transportation in South America for Visa

VISA provides additional Concierge travel services, dining arrangements, lounge access, and complimentary ground transportation for their ‘Infinite’ and ‘Signature’ cardholders in the South America region via the DragonPass digital platform.